The customer-centric omnichannel after-sales solution
Revers.io reinvents traditional logistics to meet the need of transversality and traceability of returns.Discover the Enterprise offer
Our Enterprise offer
The Enterprise offer is designed for retailers who realize that the omnichannel organization of their reverse logistics and after-sales service is a major issue in the customer’s experience.
A certified claims interface
A frontend that delivers a seamless, multi-device, real-time experience to your customers to increase your retention rate
Consumer expectations are changing, and retailers should offer an omnichannel experience to their customers, from one entry point to another and from one device to another. With our Revers.io platform, the buyer, the customer service or the store connects to our interface and manages the product return in a few clicks. The buyer is notified of the progress of his file at each stage and finds all his documents online (shipping return labels, receipt, etc.).
Excellent transport service for returns
Reliable return delivery service, quality and seamless parcel tracking
Nowadays, special attention is paid to the delivery of purchases as it is one of the pillars of customer satisfaction. The same attention should be given to the return transport which is the main asset that wins customer loyalty after an unpleasant purchase. Our solution allows your customers to choose the mode of transport and the drop-off place, to print their shipping labels online and to follow their returns step by step, thanks to a full tracking system. The client is autonomous, informed and satisfied.
A back office to monitor and manage after-sales flows
A seller interface adapted to your business rules to meet the specific requirements of your customers
To address new consumer purchasing trends, a distributor needs to be flexible and agile. Implementing a SaaS solution tailored to an omnichannel strategy is now essential. It allows merchants to manage several stakeholders: suppliers, logistics providers, carriers, e-commerce platforms, ERP, etc. and to offer the best after-sales experience to their customers.
A standardization of your returns process
A custom-made workflow to automate your procedures and remove low value-added tasks
The rapid growth of the e-commerce sector is transforming claims management. Our platform is tailored to your specific business rules to offer a unique consumer journey to your customers and a closer collaboration with your suppliers. Because reverse logistics is a complex process, Revers.io offers distributors a seamless integrated system with a reliable unique source environment for all users. Our platform allows a constant and seamless exchange between your customers, partners and your brand.
A business intelligence to support your decisions
Data and analysis to plan your return activity and manage your logistics partners
To be agile, retailers must now consider the end result as a moving goal and seek continual improvement. Sellers have to measure their reverse logistics in real time in order to make the right decisions. Our technology allows you to improve your productivity and your customer service through regular monitoring and immediate access to your data. The skilful management of your after-sales flows responds to the market speed requirement and increases the loyalty of your customers.