The Standard for a perfect return journey

The Revers.io platform centralizes and automates all your after-sales management.

LOGISTICS OPTIMIZATION

ONLINE RETURN PORTAL

TRACEABILITY OF THE RETURN CHAIN


Online Test Demonstration
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00:00
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Our customers
client Fnac-Darty client Carrefour client Truffaut client BHV client La Redoute client Boulanger partenaire Cdiscount client Rue du Commerce
Return, exchange, reimbursement, repair…

Our mission

We are committed to simplifying the reverse logistics of retailers and the after-sales experience of consumers.


ROI
Increase the productivity of your teams

Thanks to the automation of your after-sales logistics processes, your teams can focus on the tasks on which they have a real value.

-40% of customer messages

An immediate return on investment

Maximize the value of your returns and reduce your logistics costs with intelligent management.

3x less time spent on a return
Team experience

Satisfaction
Improve your customer's satisfaction

Your customers make their purchases with confidence thanks to the simplification of the customer journey and the follow-up transparency.

+30% of new purchase after a return
Back-office mb-5
Forme Forme

When after-sales becomes a differentiation strategy

Manage all your return files while offering your customers the best after-sales experience.
Package

Returns management and follow-up

To create claims and track returns (customer / CS / store / etc.)

Transport

Carriers Connection

To easily manage return shipping and automatically create shipping labels

Warehouse

Warehouses Connection

To organize the receipt and sorting of your returned products

Supplier

Suppliers Connection

For the automation of your administrative procedures (RMA)

Repair

Repairs Connection

For monitoring and optimization repair management

Business intelligence

Business intelligence

For qualitative and economic analysis of your after-sales flows


Fnac
« We have strongly optimized our administrative procedures with our suppliers but most importantly gained a complete traceability on all events and steps of the chain of product returns. The use of Revers.io platform results in efficient time savings and a higher productivity for our collaborators and contributed to a greater customer care experience for our clients. »
Fnac
Medhi Dahmani Director of omnichannel and after-sales operations - FNAC-DARTY
Rue du commerce
« We particularly appreciated the involvement of the team in the delivery of Revers.io's RMA manager solution which automates administratives procedures with suppliers. The solution was up and running in a matter of weeks providing immediate return on investment. »
Rue du Commerce
Frédéric Guého After-sales service Manager - Rue Du Commerce
La Redoute
« Revers.io has been helping us for several years now to optimize our after-sales service resulting in an improved customer experience: at the heart of our challenges. »
La Redoute
Astier Verhenne Quality and after-sales manager - La Redoute
Form

Do you want to see the platform
in action?


Our team will be happy to organize a demonstration with you.