Simplify the after-sales experience
for

Since 2009, we have been tirelessly innovating in Reverse Logistics, and we are proud to be the reference solution for distributors.
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Our partners

Our solutions

Digitize your entire after-sales process. We offer return solutions designed for all your distribution channels: stores, e-commerce websites and marketplaces.

Return, exchange, reimbursement, repair…

Discover our digital and turnkey after-sales service management platform

We propose you customise services for the management of all or part of your reverse logistics. Our solution is built according to your needs to offer your customers an unequalled post-purchase experience.

Returns management and follow-up

To create claims and track returns (customer / SAV / store / etc.)

Carriers Connection

To easily manage return shipping and automatically create shipping labels

Warehouses Connection

To organize the receipt and sorting of your product returns

Suppliers Connection

For the automation of your administrative procedures (RMA)

Repairs Connection

For monitoring and optimization of repair management

Business intelligence

For qualitative and economic analyses of your after-sales flows

Simple and intuitive features

Our interface allows you to manage all your after-sales flows and track the whole return process.
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Simplify the customer experience

Online claims creation – printing of the shipping label – live tracking of file online

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Many options to choose from

After-sales diagnostic: solution choice (exchange, reimbursement, repair, etc.), shipping choice, parcel deposit choice, etc.

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Reverse logistics automation

Process automation according to your business rules – supervision of after-sales actions – connections among all of the return chain’s operators (carriers, logistics hubs, call centres, repairers)

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Traceability of physical and administrative flows

After-sales flows analysis for an optimal management of reverse logistics – anticipated actions to take with your partners – transparency in claims management

Rapid deployment, thanks to our integrations

Our solution Revers.io integrates and connects all your tools and sales channels, whatever the e-commerce website or the marketplace used.

When after-sales becomes a differentiation strategy

Problematic return management? Insufficient after-sales service? Need to connect your sales channels together? Stay focused on your core business – we have the plug-and-play and digital solution!

Save time on your after-sales service management

Through our intelligent returns management platform and our logistics services, you can relieve yourself of customer claims and follow your after-sales service directly online. Full traceability and a reduced list of stakeholders.

5x Faster Client File Processing

Improve your customers’ satisfaction

Thanks to the simplification of the customer’s journey and the transparency of the claim follow-up (refund, exchange, repair), your customers make their purchases with confidence. An automation of your procedures for a positive after-sales experience at every stage.

+150% NPS after-sales

Dare to develop internationally

Try to promote your products in new countries through our logistics partners network. Dare to open new sales channels in France and Europe, thanks to our multilingual customer service team and the flexibility of our platform.

80% of Revers.io’s sellers operate in more than one country today
« We've been using Revers.io for almost two years now and can confirm that we have strongly optimized our administrative procedures with our suppliers but most importantly gained a complete traceability on all events and steps of the chain of product returns. The use of Revers.io platform results in efficient time savings and a higher productivity for our collaborators and contributed to a greater customer care experience for our clients. »
Medhi Dahmani Director of omnichannel and after-sales operations - FNAC-DARTY
« We particularly appreciated the involvement of the team in the delivery of Revers.io's RMA manager solution which automates administratives procedures with suppliers. The solution was up and running in a matter of weeks providing immediate return on investment. »
Frédéric Guého After-sales service Manager - Rue Du Commerce
« Revers.io has been helping us for several years now to optimize our after-sales service resulting in an improved customer experience: at the heart of our challenges. »
Astier Verhenne Quality and after-sales manager - La Redoute

Are you an e-seller?

Our experts will be happy to answer your questions and to present you a demo adapted to your business.