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-70%
Cost reduction
-50%
PROCESSING TIMES
+450
CONNECTED PARTNERS

Our All-In-One Platform Provides Business Solutions Designed For Consumer Retail

Revers.io helps B2C retailers turn return challenges, logistical issues, and growing customer demands into opportunities for operational efficiency and customer loyalty.

Returns Management

Provide your customers with a seamless, quick returns experience, whether online or in-store. Revers.io centralizes and automates the returns process, cutting operational costs and accelerating refund or exchange timelines.

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Repair Management

Enhance your repair workflows to boost efficiency and customer satisfaction. With real-time tracking, automated diagnostic tools, and better coordination between your teams and partners, you'll achieve fast, controlled repairs.

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Second-Life Management

Give your returned products a second chance with effective solutions like reconditioning, repair, or resale. Revers.io assists you in minimizing waste, embracing sustainability, and enhancing your brand image.

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Returns Management: Simplify and Enhance the Post-Purchase Customer Experience

Simplified Omnichannel Experience
Provide your customers with seamless returns management both online and in-store, allowing them to independently create after-sales cases through a white-label portal integrated into your system. Enhance customer satisfaction and loyalty with real-time notifications.
Process Automation
Lighten the load on your teams, cut operational costs, and shorten resolution times with customizable workflows and smart tools. Automate manual tasks, from creating return labels to managing commercial actions like exchanges and refunds.
Full Traceability
Streamline your returns processing by consolidating all steps onto a single platform connected to all your partners, eliminating the need for double entry. Monitor your returns volumes and KPIs to optimize your processes effectively.
Learn more about returns management
Simplified Omnichannel Experience
Provide your customers with seamless returns management both online and in-store, allowing them to independently create after-sales cases through a white-label portal integrated into your system. Enhance customer satisfaction and loyalty with real-time notifications.
Process Automation
Lighten the load on your teams, cut operational costs, and shorten resolution times with customizable workflows and smart tools. Automate manual tasks, from creating return labels to managing commercial actions like exchanges and refunds.
Full Traceability
Streamline your returns processing by consolidating all steps onto a single platform connected to all your partners, eliminating the need for double entry. Monitor your returns volumes and KPIs to optimize your processes effectively.
Learn more about returns management

Repair Management: Achieve Operational Efficiency

Logistics Orientation
Qualify after-sales requests early and automatically route products to the most suitable solution—whether it's in-store repair, workshop repair, or direct replacement—thereby cutting down on unnecessary costs.
Streamlined Coordination
Enhance collaboration with your repair centers, authorized repairers, and manufacturers through centralized management. By consolidating all operations onto a single platform, you can streamline processes and significantly improve turnaround times.
Real-Time Follow-Up
Offer personalized care and real-time tracking to keep your customers informed at every step. The platform ensures rapid handling through precise diagnostics, boosting satisfaction while reducing response times.
Learn more about repair management
Logistics Orientation
Qualify after-sales requests early and automatically route products to the most suitable solution—whether it's in-store repair, workshop repair, or direct replacement—thereby cutting down on unnecessary costs.
Streamlined Coordination
Enhance collaboration with your repair centers, authorized repairers, and manufacturers through centralized management. By consolidating all operations onto a single platform, you can streamline processes and significantly improve turnaround times.
Real-Time Follow-Up
Offer personalized care and real-time tracking to keep your customers informed at every step. The platform ensures rapid handling through precise diagnostics, boosting satisfaction while reducing response times.
Learn more about repair management

Second-Life Management: Unlock New Value in Your Products

Automated Identification and Sorting
Quickly evaluate the condition of returned products and direct them to the most suitable solution—resale, reconditioning, or recycling—to maximize their recycling.
Centralized Management of Recycling Processes
Manage all operations, including repair, reconditioning, and resale, on a single platform. Collaborate with your logistics and industrial partners for precise management of returned product inventories.
Simplified Re-Commerce
Effortlessly reintegrate reconditioned products into your sales channels—whether marketplaces, stores, or e-commerce—using dedicated tools that ensure traceability and optimized marketing.
Learn more about second life
Automated Identification and Sorting
Quickly evaluate the condition of returned products and direct them to the most suitable solution—resale, reconditioning, or recycling—to maximize their recycling.
Centralized Management of Recycling Processes
Manage all operations, including repair, reconditioning, and resale, on a single platform. Collaborate with your logistics and industrial partners for precise management of returned product inventories.
Simplified Re-Commerce
Effortlessly reintegrate reconditioned products into your sales channels—whether marketplaces, stores, or e-commerce—using dedicated tools that ensure traceability and optimized marketing.
Learn more about second life
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Use case

Learn How Maisons du Monde Reduced Its After-Sales Processing Time by 30%

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Flexible Solutions To
Suit Your Business

B2B retailers
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Marketplaces
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Manufacturers
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Repairers
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Key Features For Retailers

Self-Service Customer Portal

Self-Service Customer Portal

Offer your customers a fast and straightforward experience to initiate a return online, track their request in real-time, and receive immediate answers with an optimized interface.

Unified Customer File Management

Unified Customer File Management

Manage returns and repairs from various contact points, such as physical stores and e-commerce sites, all from a single interface.

Business Rules Management

Business Rules Management

Boost efficiency with smart, customizable workflows based on your brand's specific rules, whether for immediate refunds, vouchers, exchanges, or other options.

Partner Connection

Partner Connection

Simplify returns management by connecting your carriers and logistics partners. This includes seamless processes for shipping labels, real-time tracking, reception, and routing.

Tool Integration

Tool Integration

Easily connect Revers.io with your ERP, CRM, e-commerce platforms, POS systems, inventory management software, and logistics platforms to gain a comprehensive 360° view.

Analytics

Analytics

Identify trends, most returned products, and areas of inefficiency through detailed dashboards, enabling you to refine and optimize your operations.

After-Sales Software For Consumer Retailers: Frequently Asked Questions

What types of returns can be managed on the Revers.io platform?

The Revers.io platform efficiently manages a diverse range of returns, including those for products bought online—whether through e-commerce sites or marketplaces—as well as in physical stores. It centralizes the management of returns and after-sales requests, regardless of whether they are initiated by customers via self-service or by customer service representatives, while providing seamless real-time tracking of their progress.

Does Revers.io offer a solution for managing international returns?

Yes, Revers.io offers a solution for managing international returns. The platform includes features that simplify logistics coordination across borders, ensuring that returns from international customers are processed as efficiently as local ones. Additionally, the platform is available in seven languages for both customer interfaces and back-office operations, and it accommodates multiple currencies as well as country-specific VAT rates.

Can the Revers.io platform handle both warranty and non-warranty returns?

Revers.io was designed to handle both warranty and non-warranty returns. The platform includes a robust traceability engine that helps retailers differentiate between various return types, automate the refund or exchange processes, and efficiently handle claims, regardless of the product's warranty status.

Can I customize the returns process to suit my customers' preferences?

Yes, Revers.io allows you to personalize the returns process to match your customers' preferences. With a flexible rules engine and customizable workflows, you can adapt the steps of the returns process to meet your customers' unique needs, enhancing their post-purchase experience and fostering brand loyalty.

Can Revers.io be integrated with my existing ERP or e-commerce platform?

Yes, Revers.io can be seamlessly integrated with your existing ERP or e-commerce platform using our native connectors or APIs. Additionally, the solution allows you to easily link your existing systems, including inventory management, logistics, and customer service solutions, ensuring operational continuity and providing a centralized view of all your after-sales operations.

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