Enhance the experience of your customers

When your customers want to return their order, you have to make their life easier so that this negative experience turns into a loyalty lever.

Simplified return interface: accessible directly from your customer area or by entering the order number.
Personalized support: your customers choose the mode of transport they prefer and the solution they want.
Notifications : Your customer is notified at each important step of the return process.
Instant refund : Manage your refund rules and provide your customers the best experience by refunding them earlier.

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Unload your customer service

Improve the employee experience by equipping yourself with a platform dedicated to the management of returns. A true everyday ally, the platform automates tasks related to returns and centralizes data for reliable and rapid responses.

Automated validation rules: Set your automatic return validation rules to decrease case processing time.
Customer notifications: Reduces the number of follow-up request contacts thanks to automated notifications.
Automated refunds: Automatically generate your refunds as soon as they are taken over by the carrier or upon validation of compliance upon receipt by the warehouse.

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Give superpowers to your logistics

Identify incoming flows thanks to the total traceability provided by the platform and simplify business actions.

Dynamic addressing: Intelligently direct your flows to the right destination points according to the product qualification when creating the file or when receiving it.
Pre-created folder: Trace all your return deliveries, including returns for failed delivery.
Content validation: Display the product photo and manage the assemblies / assemblers.

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Control your feedback with data

Use our dashboard builder to manage the quality of service of your returns management, analyze customer behavior and identify product issues.

Dashboard builder: Create your dashboards via our editing interface, and configure their display according to user profiles.
Reports: Configure your reports, their content, their frequency of sending, their recipients
Data export: Easily manage your third-party integrations via configurable data exports.

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our customers are our ambassadors

They exceed their goals

"Revers.io provides a self-care interface and an omnichannel experience that enable our customers to enjoy a seamless journey, whatever the context.

What's more, the solution perfectly suits all of our product types, from small parcels to very large bulky items. All this allows us to simplify the customer and employee experience.”

Romain Lahoche

Supply Chain Project Manager

"The digitalization provided by Revers.io has enabled us to optimize administrative procedures with our suppliers. Revers.io gives us full traceability of events in the returns chain. Using this interface not only saves time and increases productivity for all our staff, but also improves the after-sales experience for our customers."

Medhi Dahmani

Head of Service and Omnichannel
Operations

"Using Revers.io's after-sales service software in our supermarkets has been a big win for everyone – customers and employees alike. The return on investment speaks for itself."

Sébastien Bernard

Omnichannel Aftersales Project Manager

"We've been working with Revers.io for several years to optimize our aftersales service and enhance the customer experience, which are at the heart of our challenges."

Astier Verhenne

Quality and Aftersales Manager

"We particularly appreciated the dedication of the Revers.io team during the implementation of their RMA Manager solution. This solution automates administrative procedures with suppliers for unpacking failures. It was successfully implemented and deployed within a few weeks, providing a return on investment shortly after integration with our IT systems."