Returns management software

Elevate your customers' experience

When customers want to return their order, make the process effortless so that a negative experience becomes a driver of loyalty.

Simplified return process: easily accessible via your customer online account or by entering the order number.
Personalized support: your customers can select their preferred shipping method and solution.
Notifications: Keep your customers informed at every key step of the return process.
Instant refund: Customize your refund rules and offer your customers a seamless experience by processing refunds faster.

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Reduce the workload on your customer service

Enhance the employee experience with a platform designed for efficient return management. It automates return-related tasks and centralizes data for fast, reliable responses.

Automated validation rules: Define automatic return criteria to reduce case processing time.
Customer notifications: Cut down on follow-up inquiries with automated notifications.
Automated refunds: Instantly process refunds once the carrier takes over or upon compliance validation upon receipt by the warehouse.

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Give superpowers to your logistics

Track incoming flows with complete traceability provided by the platform, simplifying business operations

Dynamic addressing: Smartly route your flows to the correct destination based on product qualification, whether during case creation or receipt.
Pre-created cases: Track all your return deliveries, including those for failed deliveries.
Content validation: Inspect and authenticate your products, then showcase product photos and manage assemblies and assemblers.

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Harness data to take control of your feedback

Leverage our dashboard builder to monitor return service quality, analyze customer behavior, and pinpoint product issues.

Dashboard Builder: Design custom dashboards with our editing interface and tailor their display for different user profiles.
Reports: Customize your reports, including content, frequency, and recipients.
Data Export: Effortlessly manage third-party integrations with configurable data exports.

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our customers are our ambassadors

They exceed their goals

"Revers.io provides a self-care interface and an omnichannel experience that enable our customers to enjoy a seamless journey, whatever the context.

What's more, the solution perfectly suits all of our product types, from small parcels to very large bulky items. All this allows us to simplify the customer and employee experience.”

Romain Lahoche

Supply Chain Project Manager

"The digitalization provided by Revers.io has enabled us to optimize administrative procedures with our suppliers. Revers.io gives us full traceability of events in the returns chain. Using this interface not only saves time and increases productivity for all our staff, but also improves the after-sales experience for our customers."

Medhi Dahmani

Head of Service and Omnichannel
Operations

"Using Revers.io's after-sales service software in our supermarkets has been a big win for everyone – customers and employees alike. The return on investment speaks for itself."

Sébastien Bernard

Omnichannel Aftersales Project Manager

"We've been working with Revers.io for several years to optimize our aftersales service and enhance the customer experience, which are at the heart of our challenges."

Astier Verhenne

Quality and Aftersales Manager

"We particularly appreciated the dedication of the Revers.io team during the implementation of their RMA Manager solution. This solution automates administrative procedures with suppliers for unpacking failures. It was successfully implemented and deployed within a few weeks, providing a return on investment shortly after integration with our IT systems."