Skip to Content
-70%
Cost reduction
-50%
PROCESSING TIMES
+450
CONNECTED PARTNERS

Our All-In-One Platform Provides Business Solutions Designed For Marketplaces

By managing multiple stakeholders, resolving disputes, and ensuring traceability, Revers.io helps marketplaces streamline their after-sales processes, delivering a seamless experience and maximizing customer satisfaction.

Returns Management

Centralize your marketplace's return requests on a single platform with Revers.io. This solution allows your sellers to manage returns efficiently using dedicated tools while providing your end-customers with a simple and intuitive process. The result is a seamless returns experience that enhances satisfaction and trust in your marketplace.

Learn more

Repair Management

For products requiring intervention, Revers.io simplifies repair management among sellers, workshops, and carriers. With full traceability and collaborative tools, everyone stays informed in real time, ensuring controlled lead times and swift resolution of any disputes.

Learn more

Second-Life Management

Don't let returned goods accumulate in a warehouse. Revers.io helps channel them towards reconditioning, resale, or recycling. By reducing waste, you contribute to a circular economy and create additional revenue streams for your marketplace.

Learn more

Key Features For Marketplaces

Dedicated Seller Portal

Dedicated Seller Portal

Empower your sellers to autonomously manage returns, disputes, and refunds through a customized interface.

Self-Service Customer Portal

Self-Service Customer Portal

Provide a simple and quick solution for customers to initiate returns or submit claims online.

Workflow Automation

Workflow Automation

Eliminate repetitive tasks with business rules tailored to meet the needs of both you and your sellers.

Simplified Dispute Management

Simplified Dispute Management

Facilitate the resolution of disputes between buyers and sellers with dedicated tracking tools, detailed histories, and centralized data.

Real-Time Tracking

Real-Time Tracking

Give your customers and sellers full transparency on the status of returns and disputes through automatic notifications.

Logistics Partner Integration

Logistics Partner Integration

Easily connect your carriers and warehouses for fast and reliable returns processing.

After-Sales Software For Markplaces : Frequently Asked Questions

Can I customize the return process for each seller on my marketplace?

Yes, Revers.io allows you to tailor return processes to each seller’s specific rules. You can set conditions such as return deadlines, refund or exchange options, and approved carriers. This flexibility ensures smooth return management while meeting both your marketplace and seller requirements.

Can I track the status of returns and repairs in real-time for each seller?

Absolutely. With the Revers.io dashboard, you get real-time visibility on every return and repair. You can monitor statuses, processing times, and interactions between sellers, carriers, and repair services, ensuring fast and efficient after-sales management.

Does the platform track returns individually for each product or order?

Yes, every return is tracked separately, whether it involves a single item or multiple products in one order. Revers.io provides detailed tracking, showing the return status, history, and ongoing actions.

Does Revers.io handle defective or damaged product returns?

Yes, the platform helps identify and manage returns for faulty or damaged products. You can automate sorting based on the issue (breakage, malfunction, manufacturing defect) and define actions like repair, exchange, refund, or refurbishment.

Can I integrate Revers.io with my existing marketplace system?

Yes, Revers.io integrates easily with your existing setup using open APIs. It connects with your marketplace management tools, ERP, CRM, or logistics systems to ensure smooth data synchronization and fully automated after-sales processes.

Join the best in after-sales service

Our team is ready to bring your project to life - let’s talk!

Get a demo
Back To Top