Smart dispatch of returns
Depending on the information provided during returns, direct the products directly to their correct destination: your new stock, your second-hand stock, a store, a recovery partner, an association
- Qualification: Identify the type of flow via the answers provided by the user and direct them directly to the right process.
- Local return: Reduce the footprint of returns by directing all or part of your flows to local resale.
- Connected partners: Automate exchanges with your recovery partners and associations.
Manage refurbishing
Take advantage of Revers.io's repair features to manage the reconditioning of your products in anticipation of their re-sale.
- Repair shops management: Manage your internal or subcontracted repair activities.
- Spare parts management: Identify and order the parts necessary for the repair.
- Cannibalization: The main obstacle to reconditioning is the absence of spare parts on certain products. Build up your stock of parts via non-repairable products.
Automate re-sale
The management of a second life offer requires adaptations in the data model of your product catalog as well as specific data to be collected. Revers.io helps you with this.
- Creation of unique product sheet: Fill in the information relating to the product (damaged box, aesthetic defect, etc.) and insert descriptive photos of the condition.
- Integration with your second life e-commerce: Automatically distribute the product on your merchant site.
- Dissemination to partners: Allow your partners to view your stocks of second-life products and reserve them.
They exceed their goals
"Revers.io provides a self-care interface and an omnichannel experience that enable our customers to enjoy a seamless journey, whatever the context.
What's more, the solution perfectly suits all of our product types, from small parcels to very large bulky items. All this allows us to simplify the customer and employee experience.”
"The digitalization provided by Revers.io has enabled us to optimize administrative procedures with our suppliers. Revers.io gives us full traceability of events in the returns chain. Using this interface not only saves time and increases productivity for all our staff, but also improves the after-sales experience for our customers."
Operations
"Using Revers.io's after-sales service software in our supermarkets has been a big win for everyone – customers and employees alike. The return on investment speaks for itself."
"We've been working with Revers.io for several years to optimize our aftersales service and enhance the customer experience, which are at the heart of our challenges."
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"We particularly appreciated the dedication of the Revers.io team during the implementation of their RMA Manager solution. This solution automates administrative procedures with suppliers for unpacking failures. It was successfully implemented and deployed within a few weeks, providing a return on investment shortly after integration with our IT systems."
Equip yourself with the best technology to revaluate your returns
Returns Orientation
Ship your returns to the right second-life solution based on product condition and business rules.
Qualification of the product
Enter a description upon receipt and insert pictures to remarket the product.
Reconditioning process
Manage the refurbishment process with specific workflows and partners integration.
Spare parts
Manage spare parts catalog, stock and orders. Dismantle product to create 2nd life spare parts.
Finance
Manage costs and margin of your second life activity thanks to the data collected on the platform.
Dashboarding
Pilot your 2nd life activity with KPI and real time alerts. Manage your reporting with no-hassle.
Discover our specific features
for your profile
A complete after-sales
experience
Manage all your after-sales service operational flows with our platform
Returns management
To operate the return flows on orders your customers do not wish to keep.
Join the best in after-sales service
Our team is ready to bring your project to life—let’s talk!
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