Use Case - Customer Service

Enrich your CRM with advanced features to manage your after-sales service

Good management of an after-sales service requires rapid handling of the problem and flawless follow-up. Simplify support and follow your flows in real time thanks to the Revers.io platform.

Case creation

Your customers create their case independently from a selfcare portal, you can also accompany them on the phone by creating the file from your CRM integrated with Revers.io or directly on the Revers.io platform.

Automation

Automatically generate transport labels, automatically save the case in the system that will receive the product, automatically exchange data / documents with your partners.

360° view

Get a real-time view of your return flows thanks to the connection of all the actors in the chain: carriers, logisticians, repairers, suppliers.

Case creation

Automation

Automatically generate transport labels, automatically save the case in the system that will receive the product, automatically exchange data / documents with your partners.

360° view

Get a real-time view of your return flows thanks to the connection of all the actors in the chain: carriers, logisticians, repairers, suppliers.

our customers are our ambassadors

They exceed their goals

"Revers.io provides a self-care interface and an omnichannel experience that enable our customers to enjoy a seamless journey, whatever the context.

What's more, the solution perfectly suits all of our product types, from small parcels to very large bulky items. All this allows us to simplify the customer and employee experience.”

Romain Lahoche

Supply Chain Project Manager

"The digitalization provided by Revers.io has enabled us to optimize administrative procedures with our suppliers. Revers.io gives us full traceability of events in the returns chain. Using this interface not only saves time and increases productivity for all our staff, but also improves the after-sales experience for our customers."

Medhi Dahmani

Head of Service and Omnichannel
Operations

"Using Revers.io's after-sales service software in our supermarkets has been a big win for everyone – customers and employees alike. The return on investment speaks for itself."

Sébastien Bernard

Omnichannel Aftersales Project Manager

"We've been working with Revers.io for several years to optimize our aftersales service and enhance the customer experience, which are at the heart of our challenges."

Astier Verhenne

Quality and Aftersales Manager

"We particularly appreciated the dedication of the Revers.io team during the implementation of their RMA Manager solution. This solution automates administrative procedures with suppliers for unpacking failures. It was successfully implemented and deployed within a few weeks, providing a return on investment shortly after integration with our IT systems."