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Optimize your after-sales service with advanced features

Effective after-sales service relies on quick issue resolution and seamless follow-up. Simplify support and track your flows in real time with the Revers.io platform.

Case creation
Your customers create their case independently from a selfcare portal, you can also accompany them on the phone by creating the file from your CRM integrated with Revers.io or directly on the Revers.io platform.
Automation
Automatically generate transport labels, automatically save the case in the system that will receive the product, automatically exchange data / documents with your partners.
Case creation
Your customers create their case independently from a selfcare portal, you can also accompany them on the phone by creating the file from your CRM integrated with Revers.io or directly on the Revers.io platform.
Automation
Automatically generate transport labels, automatically save the case in the system that will receive the product, automatically exchange data / documents with your partners.
our customers are our ambassadors

They exceed their goals

"Revers.io provides a self-care interface and an omnichannel experience that enable our customers to enjoy a seamless journey, whatever the context.

What's more, the solution perfectly suits all of our product types, from small parcels to very large bulky items. All this allows us to simplify the customer and employee experience.”

Romain
Romain Lahoche
Supply Chain Project Manager

"The digitalization provided by Revers.io has enabled us to optimize administrative procedures with our suppliers. Revers.io gives us full traceability of events in the returns chain. Using this interface not only saves time and increases productivity for all our staff, but also improves the after-sales experience for our customers."

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Medhi Dahmani
Head of Service and Omnichannel
Operations
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"Using Revers.io's after-sales service software in our supermarkets has been a big win for everyone – customers and employees alike. The return on investment speaks for itself."

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Sébastien Bernard
Omnichannel Aftersales Project Manager
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"We've been working with Revers.io for several years to optimize our aftersales service and enhance the customer experience, which are at the heart of our challenges."

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Astier Verhenne
Quality and Aftersales Manager
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"We particularly appreciated the dedication of the Revers.io team during the implementation of their RMA Manager solution. This solution automates administrative procedures with suppliers for unpacking failures. It was successfully implemented and deployed within a few weeks, providing a return on investment shortly after integration with our IT systems."

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Frédéric Guého
Aftersales Service Manager
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Reach your goals with Revers.io

Equip yourself with the best technology to transform your after-sales service

Case creation

Your customers create their file independently from the selfcare portal or contact you so that you can support them in their care.

CRM integration

Create and follow after-sales cases directly from your current tools thanks to our integrations.

Connected partners

Carriers, logisticians, subcontracted repairers, product and parts suppliers, second-life players are connected for complete traceability.

Control tower

Get all the information you want to best help your customers: your after-sales service cases are now all managed from A to Z.

Finance

Integrate your financial tools to automate refunds, manage vouchers and manage your billing.

Dashboarding

Manage your activities in real time using our dashboard editor or export your data to your BI via our export APIs.

-70%
Cost reduction
-50%
PROCESSING TIMES
+450
CONNECTED PARTNERS

Join the best in after-sales service

Our team is ready to bring your project to life—let’s talk!

Get a demo
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