Use Case - Store

Allow your stores to process all returns, even the most complex ones

Equip them with a platform that supports business processes and allows you to simply manage all of your store's customers.

Online customer identification

Enable your stores to welcome customers who have purchased on ecommerce and even from third-party sellers.

Logistic management

No need to invest in training for after-sales procedures, the platform carries the business process and automatically generates transport labels addressed to the right recipient (warehouse, repairer, supplier).

Administrative management

Reimburse customers by following internal invoicing flows. Automate credit note requests to suppliers and their retrocession to the stockholder.

Online customer identification

Enable your stores to welcome customers who have purchased on ecommerce and even from third-party sellers.

Logistic management

Administrative management

Reimburse customers by following internal invoicing flows. Automate credit note requests to suppliers and their retrocession to the stockholder.

our customers are our ambassadors

They exceed their goals

"Revers.io provides a self-care interface and an omnichannel experience that enable our customers to enjoy a seamless journey, whatever the context.

What's more, the solution perfectly suits all of our product types, from small parcels to very large bulky items. All this allows us to simplify the customer and employee experience.”

Romain Lahoche

Supply Chain Project Manager

"The digitalization provided by Revers.io has enabled us to optimize administrative procedures with our suppliers. Revers.io gives us full traceability of events in the returns chain. Using this interface not only saves time and increases productivity for all our staff, but also improves the after-sales experience for our customers."

Medhi Dahmani

Head of Service and Omnichannel
Operations

"Using Revers.io's after-sales service software in our supermarkets has been a big win for everyone – customers and employees alike. The return on investment speaks for itself."

Sébastien Bernard

Omnichannel Aftersales Project Manager

"We've been working with Revers.io for several years to optimize our aftersales service and enhance the customer experience, which are at the heart of our challenges."

Astier Verhenne

Quality and Aftersales Manager

"We particularly appreciated the dedication of the Revers.io team during the implementation of their RMA Manager solution. This solution automates administrative procedures with suppliers for unpacking failures. It was successfully implemented and deployed within a few weeks, providing a return on investment shortly after integration with our IT systems."

Frédéric Guého

Aftersales Service Manager

Reach your goals with Revers.io

Equip yourself with the best technology to transform your after-sales service

Receive selfcare returns

Your customers can choose to drop off their product in store even for a return initiated online. Your stores save time with a pre-created folder.

In-store case creation

Your stores can create records regardless of the customer's buying channel. At the end of the creation, the right business process is triggered according to the rules.