Repair management - Revers.io

Provide your customers with the best repair experience

Your customers no longer want to waste time on the phone or visit the store—they expect a fast and straightforward online repair experience.

Self-service: Resolve your customers' issues online or provide immediate support for their requests.
Home-based intervention: Enable your customers to choose a home-based intervention slot through our seamless integration with Salesforce Field Service.
Follow-up notifications: Keep your customers informed at every stage of their case by connecting all actors in the after-sales process.

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Optimize repairs with smart dispatch to certified repair centers

Optimize repair times and costs by sending products directly to the right repair center using our logistics rules engine.

Set-up of the choice of technical stations: Our algorithm determines file assignment based on criteria such as warranty, costs, deadlines, and ecological factors, including local routing.
Warranty management: Execute the appropriate business process based on the warranty identified by the rules engine.
Supplier agreement management: Automatically apply the negotiated process with your supplier to send the product and/or receive compensation.

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Automate exchanges with your repair partners

Revers.io is an open platform that connects with after-sales service partners, including carriers, logisticians, repairers, and suppliers.

Logistics: Generate transport labels, track parcels during their transport or their journey through the warehouse.
Suppliers: Automate your RMA (Return Merchandise Authorization) requests to suppliers, download return agreements, and collect credit notes effortlessly.
Repairers: Communicate with external repairers, receive automatic quotes, and download intervention reports seamlessly.

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Manage repairs and spare parts efficiently

Effective spare parts management is crucial for efficient after-sales service. We built our solution from the ground up to optimize the lifecycle of parts, helping our customers reduce costs and lead times.

Quote and intervention report: Manage your service catalog and pricing, send quotes, enable online payments, and generate intervention reports effortlessly.
Technician request management: Search internal or supplier parts stocks and choose the delivery method (workshop, van, home, or collection point).
Stock and dispatch management: Manage your parts inventory and dispatch technicians' orders directly from the platform.
Order management: Automate spare parts orders by integrating with your suppliers.

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our customers are our ambassadors

They exceed their goals

"Revers.io provides a self-care interface and an omnichannel experience that enable our customers to enjoy a seamless journey, whatever the context.

What's more, the solution perfectly suits all of our product types, from small parcels to very large bulky items. All this allows us to simplify the customer and employee experience.”

Romain Lahoche

Supply Chain Project Manager

"The digitalization provided by Revers.io has enabled us to optimize administrative procedures with our suppliers. Revers.io gives us full traceability of events in the returns chain. Using this interface not only saves time and increases productivity for all our staff, but also improves the after-sales experience for our customers."

Medhi Dahmani

Head of Service and Omnichannel
Operations

"Using Revers.io's after-sales service software in our supermarkets has been a big win for everyone – customers and employees alike. The return on investment speaks for itself."

Sébastien Bernard

Omnichannel Aftersales Project Manager

"We've been working with Revers.io for several years to optimize our aftersales service and enhance the customer experience, which are at the heart of our challenges."

Astier Verhenne

Quality and Aftersales Manager

"We particularly appreciated the dedication of the Revers.io team during the implementation of their RMA Manager solution. This solution automates administrative procedures with suppliers for unpacking failures. It was successfully implemented and deployed within a few weeks, providing a return on investment shortly after integration with our IT systems."

Frédéric Guého

Aftersales Service Manager

A modular and scalable platform

Discover the features of our repair management platform

Self-service portal

A return portal with integrated shipping, payment, refund, and document management features.

Business Process Management

Manage your business specifities with no code thanks to our business rules and workflows management.

Connected Partners

Save time and ensure full traceability with your carriers, logisticians, repairers, suppliers, and buyback partners.

Repairs And Spare Parts

Digitalize your customers' experience with appointment booking and real-time repair tracking. Provide your technicians with a streamlined experience to enhance their daily tasks.