Delight customers
Your customers no longer want to waste time on the phone or have to go to the store: they expect a simple and fast online experience.
- Self-help: Solve your customers' problems online or offer them immediate support for their request.
- Home-based intervention: Allow your customers to select a home-based intervention slot via our integration with Salesforce Field Service
- Follow-up notifications: Keep your customers informed at every stage of progress of their case thanks to the connection of all the actors of the after-sales chain.
Smart product dispatch
Optimize your repair times and costs by sending the product directly to the right repair center thanks to our logistics rules engine.
- Set-up of the choice of technical stations: Our algorithm makes it possible to determine the assignment of the file according to criteria of warranty, costs, deadlines or even ecological with local addressing.
- Management of warranties: Execute the right business process based on the warranty identified by the rules engine.
- Management of supplier agreements: Automatically apply the process negotiated with your supplier to send the product and/or obtain compensation.
Your ecosystem connected
Revers.io is an open platform connected to after-sales service players: carriers, logisticians, repairers, suppliers
- Logistics: Generate transport labels, track parcels during their transport or their journey through the warehouse.
- Suppliers: Automate your RMA (Return Merchandise Authorization) requests to your suppliers, download return agreements, and collect your credit notes.
- Repairers: Communicate with your external repairers, obtain quotes automatically and download intervention reports.
Repair and spare parts management
Good spare parts management is the key to an efficient after-sales service. We started from a blank page to optimize the life cycle of parts to help our customers reduce their costs and lead times.
- Quote and intervention report: Manage service catalog and pricing, send quotes and allow customers to pay online, generate intervention report with no hassle.
- Technician request management: Search within internal or supplier parts stocks and select their delivery method (workshop, van, home or collection point).
- Stock and dispatch management: Manage your stock of parts and dispatch technicians' orders directly from the platform.
- Order management: Automate spare parts orders by connecting with your suppliers
They exceed their goals
"Revers.io provides a self-care interface and an omnichannel experience that enable our customers to enjoy a seamless journey, whatever the context.
What's more, the solution perfectly suits all of our product types, from small parcels to very large bulky items. All this allows us to simplify the customer and employee experience.”
"The digitalization provided by Revers.io has enabled us to optimize administrative procedures with our suppliers. Revers.io gives us full traceability of events in the returns chain. Using this interface not only saves time and increases productivity for all our staff, but also improves the after-sales experience for our customers."
Operations
"Using Revers.io's after-sales service software in our supermarkets has been a big win for everyone – customers and employees alike. The return on investment speaks for itself."
"We've been working with Revers.io for several years to optimize our aftersales service and enhance the customer experience, which are at the heart of our challenges."
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"We particularly appreciated the dedication of the Revers.io team during the implementation of their RMA Manager solution. This solution automates administrative procedures with suppliers for unpacking failures. It was successfully implemented and deployed within a few weeks, providing a return on investment shortly after integration with our IT systems."
Discover the features of our returns management platform
Selfcare portal
Return portal with embedded shipping, payment, refund and documents management.
Business Process Management
Manage your business specifities with no code thanks to our business rules and workflows management.
Connected partners
Save time and get full traceability with your carriers, logisticians, repairers, suppliers, buyback partners ...
Repairs and spare parts
Digitalize your customers' experience with appointment booking and real-time tracking of repairs.
Offer your technicians a new experience to help them in their daily tasks.
Finance
Manage omnichannel payment, refunds, invoicing and credit note collection for you and your partners.
Dashboarding
Pilot your aftersales activity with KPI and real time alerts. Manage your reporting with no-hassle.
Discover our specific features
for your profile
A complete after-sales
experience
Manage all your after-sales service operational flows with our platform
Returns management
To operate the return flows on orders your customers do not wish to keep.
Join the best in after-sales service
Our team is ready to bring your project to life—let’s talk!
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